A REALTOR® is more than a real estate agent; REALTORS® have training in ethics for both their dealings with the public and with the real estate community. The REALTOR® Code of Ethics is the cornerstone of the National Association of REALTORS® ethics training. It guides REALTORS® and also shows the public the level of commitment, education and dedication to their profession that each member of NAR possesses.
If you believe that a REALTOR® has violated one or more articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership or participates in a multiple listing service owned/operated by a REALTOR® association You may search for a member's local affiliation here.
In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics. If you have a contractual dispute with another REALTOR®, you can file a request for arbitration of that dispute. The appropriate local association where the request would be filed depends on where the other REALTOR® holds association membership and/or participates in MLS. You should contact your local association for more information.
Click here for quick access to several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Check with the local association of REALTORS® to ensure you have the proper forms required by that association.
In rare instances, ethics complaints and arbitration requests are processed by the NC Association of REALTORS® rather than a local association of REALTORS®. Such complaints and requests are handled in accordance with the same procedures, with a few modifications. If your ethics complaint or arbitration request is processed by NC REALTORS®, the Code of Ethics and Arbitration Manual outlines the process. Questions about ethics complaints and arbitration requests handled by NC REALTORS® should be directed to the NC REALTORS® Legal Department at (800) 443-9956.
2018 Professional Standards Training Dates:
Check back in early 2018 for course information.
Professional Standards Training educates members in the areas of grievance, ethics, arbitration and REALTOR® Code of Ethics. If you serve on a Grievance Committee, Professional Standards Committee or are a Board of Directors member at the local or state level, you may be required to take Professional Standards Training.
The NC REALTORS® Professional Standards Training will cover the foundation of the Professional Standards process and the latest changes to the Code of Ethics. The class will provide advanced training on how to write a quality Findings of Fact and high-level training for Hearing Panel Chairpersons.
The Professional Standards Training course also satisfies NAR's Code of Ethics requirement.
REALTORS® are required to complete ethics training of no less than 2 hours, 30 minutes of instructional time within each four-year cycle. The training must meet specific learning objectives and criteria established by the National Association of REALTORS®.
The current four-year cycle will end Dec. 31, 2016.
Training may be completed through local REALTOR® associations or through another method, such as home study, correspondence, classroom courses, or online courses.
To learn more about the REALTOR® Code of Ethics requirement, visit realtor.org.
Mediation is the preferred method of dispute resolution for REALTORS®. Mediation is a good alternative to litigation, saving time and court fees for those involved in the dispute.
Click here to Find a Mediator in North Carolina.
The Professional Standards Committee is responsible for promoting REALTOR® adherence to the Code of Ethics and maintaining the Grievance and Professional Standards hearing process. Members of this committee serve a three-year term. The additional duties of this Committee are:
- Handle Code of Ethics complaints and requests for arbitration referred to NC REALTORS® from local associations
- Adapt and recommend adoption of NAR's Code of Ethics and Arbitration Manual for use in professional standards matters handled by NC REALTORS®
- Assist in keeping local associations informed about compliance with NAR policies relating to enforcement of Code of Ethics
- Assist in keeping local associations informed about significant changes to Code of Ethics and Code of Ethics and Arbitration Manual
- Provide input to NCREEF on content of Professional Standards Workshops, Mediation Training, Procuring Cause, Professional Standards Administrator Training and other related programs
- Make recommendations to NC REALTORS® Executive Committee relating to effective enforcement of Code of Ethics in North Carolina