REALTOR® Code of Ethics Complaint
There are several options that are available to you if you are having a dispute with a REALTOR® or believe a REALTOR® has violated the Code of Ethics.
The situation might be a candidate for the NC REALTORS® Ombudsman Program. The Ombudsman Program is informal telephone mediation. Like mediators, Ombudsman help the parties involved in a transaction find solutions. The process voluntary and confidential. If for some reason the program is not successful in resolving the dispute, other options are still available and listed below.
Explore the Ombudsman Program
Complete an Ombudsman Request Form
NC REALTORS® is a voluntary professional society; not all real estate agents in North Carolina are REALTORS®. REALTOR® is a trademarked term owned by the National Association of REALTORS®, which signifies membership in the National Association of REALTORS®. REALTORS® are bound by a Code of Ethics promulgated by the National Association of REALTORS®. The purpose behind the hearing of an ethics complaint is to determine the factual conduct and educate the parties respecting the propriety of the conduct, rather than providing monetary damages to the complainant. You must file an ethics complaint within one hundred eighty (180) days after the facts constituting the matter could have been known in the exercise of reasonable diligence. Learn more.
Enforcement of the Code of Ethics is a privilege and responsibility of the local Board or Association of REALTORS®. If you believe that a REALTOR® has violated the Code of Ethics, you must contact the local Board or Association directly to verify the individual agent’s REALTOR® membership and file the appropriate documents. You can look the up the REALTOR® on our website here to determine which local board they are a member of.
Please note that the North Carolina Real Estate Commission is an independent agency of the State responsible for licensing and regulating the conduct of all real estate agents in North Carolina and is not affiliated with NC REALTORS® or any local Board or Association of REALTORS®. If you wish to file a complaint with the Commission, you should contact the Commission at (919) 875-3700 or visit the Commission’s website for more information. This is a separate and distinct complaint procedure from that of a REALTOR® association.