Professional Standards Administrators

Professional Standards Administrators

Enforcement of the Code of Ethics is a privilege and responsibility of each Board and Association as established in Article IV of the Bylaws of the National Association of REALTORS®.

Every Board and Association must designate a person or entity responsible for administration of professional standards processes.

Persons primarily responsible for administration of professional standards processes must successfully complete training every four (4) years on professional standards administration meeting the learning objectives and minimum criteria established by the National Association of REALTORS® from time to time.

Below are resources to support these efforts.


Citation Policy

Associations of REALTORS® are committed to upholding the highest principles of our association. One of the best ways to achieve this goal is to hold members accountable by self-policing, utilizing our REALTOR® Code of Ethics as a guide.

Filing an ethics complaint can be a lengthy and time-consuming process. With a Citation Policy, respondents can elect to avoid the hearing process when a complaint is filed against them.

Model citation policies can be adopted by state and local associations. The model policy must include information on the process, how citations are issued, and the circumstances where it can be used. The model schedule of fines details “citable” conduct so state and local associations can determine in advance the fines or education requirements applicable for each citable offense.


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