Hurricanes, Flooding and NFIP Resources to Help You and Your Clients

With widespread flooding from Hurricane Eta, FEMA’s National Flood Insurance Program (NFIP) is pleased to provide a number of resources to help you and your clients prepare and/or recover. NC REALTORS® also has a landing page of disaster-related resources and assistance here: https://www.ncrealtors.org/hurricane-resources/. As always, stay tuned to your local government agency websites and news channels for additional information.

General information on the NFIP

• Website: For consumers: https://floodsmart.gov
• Website: For insurance agents: https://agents.floodsmart.gov
• Handbook: For insurance commissioners and others: https://www.fema.gov/sites/default/files/2020-05/NFIPDeskReferencev18_508_V4.1.pdf
• Fact Sheet: For real estate agents: https://www.fema.gov/sites/default/files/2020-05/F-435_508_01Dec17.pdf

Before a storm:

• Website: What To Do Before A Flood: https://www.floodsmart.gov/community
• Website: Information on reducing/avoiding flood damage: https://agents.floodsmart.gov/index.php/client-support/prepare
• Fact Sheet: Flood Loss Avoidance: https://www.fema.gov/sites/default/files/2020-05/Loss_Avoidance_Fact_Sheet_Consumers_508.pdf
• Fact Sheet: Flood Loss Avoidance in Spanish: https://www.fema.gov/sites/default/files/2020-07/fema_nfip_understanding-flood-loss-avoidance_policyholders_spanish.pdf
• Fact Sheet: Understanding Flood Loss Avoidance for Agents: https://www.fema.gov/sites/default/files/2020-07/fema_nfip_understanding-flood-loss-avoidance_agents.pdf
• Infographic: Flood Loss Avoidance: https://www.fema.gov/media-library-data/1591371468334-ccb9a322b8179c5e94bc31107d7baf65/101927-002_FEMA_Flood-Avoidance_infographic_May2020_r8_508.pdf
• Tool Kit: General flood safety social media from Ready.gov: https://www.ready.gov/flood-toolkit
• Video: Flood Loss Avoidance: https://www.youtube.com/watch?v=5Xho8p76t8M
• Video: Flood Loss Avoidance in Spanish: https://www.youtube.com/watch?v=BXUvBLuD5a8
• Video: Securing Documents In Preparation for a Flood: https://www.youtube.com/watch?v=Hv72vbKmRzc
• Video: Securing Documents In Preparation for a Flood in Spanish: https://www.youtube.com/watch?v=BE-wOm6GkN8
• Library: NFIP Marketing Resource Library with hundreds of assets including social media posts, videos, fact sheets, templated letters to potential customers and other products for you to communicate the value of flood insurance: https://agents.floodsmart.gov/marketing/resource-library

Filing Your Claim:

• Website: How To Start Filing Your Claim: https://www.floodsmart.gov/index.php/start
• Fact Sheet: How To File Your Flood Insurance Claim: https://www.fema.gov/sites/default/files/2020-07/fema_nfip_how-to-file-flood-insurance-claim.pdf
• Fact Sheet: How To File Your Flood Insurance Claim in Spanish: https://www.fema.gov/sites/default/files/2020-07/fema_nfip_how-to-file-flood-insurance-claim_spanish.pdf
• Fact Sheet: Starting Your Recovery: FEMA’s Flood Insurance Claims Process: https://www.fema.gov/sites/default/files/2020-07/fema_nfip_Starting-Your-Recovery_2020.pdf
• Fact Sheet: Starting Your Recovery: FEMA’s Flood Insurance Claims Process in Spanish: https://www.fema.gov/sites/default/files/2020-07/fema_nfip_Starting-Your-Recovery-Spanish_2020.pdf
• Graphic: Who’s Knocking At Your Door: https://www.fema.gov/sites/default/files/2020-07/fema_nfip_who-knocking-your-door.pdf
• Video: How To Document Damage: https://www.youtube.com/watch?v=SAAtqAIKY2I
• Graphic: Who’s Knocking At Your Door in Spanish: https://www.fema.gov/sites/default/files/2020-07/fema_nfip_who-knocking-your-door_spanish.pdf

Recovering from a flood:

• Website: How To Document Damage And Begin Clean-Up: https://www.floodsmart.gov/index.php/flood/document-damage
• Handbook: NFIP Claims Handbook: https://www.fema.gov/sites/default/files/2020-05/FINAL_ClaimsHandbook_10252017.pdf
• Fact Sheet: Build Back Safer & Stronger: https://www.fema.gov/sites/default/files/2020-05/Build_Back_Safer_and_Strong_Fact_Sheet_07112018.pdf
• Fact Sheet: Salvaging Water-Damaged Family Valuables and Heirlooms: https://www.fema.gov/sites/default/files/2020-05/SalvagingFamilyValuables_sept2018.pdf
• Graphic: Coming Home After A Flood: https://www.fema.gov/sites/default/files/2020-07/fema_nfip_Coming-Home-Infographic.pdf
• Website: Reducing Future Flood Damage: https://www.floodsmart.gov/flood/mitigating-flood-damage

Information for Insurance Agents:

Fact Sheet: Flood Insurance, Make It Your Business: https://www.fema.gov/sites/default/files/2020-05/101844-004_FEMA2019_MakeItYourBusinessUpd_8.5X11.pdf
Handbook: Flood Insurance Agent Field Guide: https://www.fema.gov/sites/default/files/2020-05/AgentFieldGuide_jan142019.pdf

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